Looking for help?

Customer Service Contact Info:

Phone: +91-97331-90001 / +91-96417-42111
Email: [email protected]

Hours of Operation (IST)
Monday – Friday: 9:00am – 8:00pm
Saturday: 10:00am – 6:00pm
Sunday: Closed

 

Ordering:

You may place an order at darjeelingtips.com or by mailing us at: [email protected].

You also may purchase any item in our catalogue along with teas from our parent website darjeelingtealovers.com. You can simply mail us the requirements and we will send you a customised INVOICE THROUGH PAYPAL

You will receive an order confirmation email with your order number.

 

Returning:

At Darjeeling Tips, we stand and fully support for complete customer satisfaction. Any product purchased at DARJEELING TIPS site may be returned within 30 days of delivery for a full refund. If you are returning the product due to an error on our part, then the shipping costs will also be borne by us.
Returning of products is subject to the following conditions:

Full refund of the amount debited to your card or received as payment for that specific order, and for the products returned in full. Return shipping costs are not refundable unless the return is the result of our error.

Our endeavour is to provide fresh teas, and unless otherwise stated, all teas are selected, packed and shipped direct from India in the interests of quality and freshness. For this reason shipping is a major component of our product cost. Hence we cannot accept returns for exchange due to a preference for a different tea, for example, unless there is a defect in the product. As a valued customer we hope you understand our limitations.

We cannot accept any Product after 30 days from the date of delivery. 

We cannot accept a Product that has been largely consumed (more than two servings). 

We are confident that you will enjoy your Teas purchased from our site, however, if for some genuine reason you have a need to return your order, please submit the reason along with the order number to [email protected]. We will contact you within 48 hours to agree on the return. Please do not return unless you receive a mail advice from us to the effect. 

Refund will be made by the same method as payment was received for your order